Version 2023
General Terms and Conditions
of Infotainment GmbH for online ticket purchases
- General information
- These General Terms and Conditions (“GTC“) apply to the purchase of admission tickets (“onlinetickets“) offered and sold in the webshop of Infotainment GmbH, FN 575807a, with registered office in Innsbruck, (“Infotainment“) for access to the Tirol Experience.
- By purchasing an online ticket, but at the latest by downloading the online ticket, the customer accepts these GTC.
- Purchase of online tickets and order confirmation
- By clicking on the “Pay now” button, the customer makes a binding offer to conclude a contract for the purchase of an online ticket with infotainment for admission to the Tirol Experience.
- This offer can be accepted by Infotainment by sending a confirmation email or by corresponding notification via the Infotainment web store. The online ticket is handed over to the customer upon receipt of the confirmation email or by providing a download link. The online ticket can also be printed out at the end of the order process using a link.
- In order to use the webshop, correct and complete information must be provided and an active e-mail address is required.
- By ordering the online ticket, the customer also accepts the Infotainment house rules (available on the Infotainment homepage and displayed at the event venue, Kaufhaus Tyrol, Maria-Theresien-Straße 6020 Innsbruck).
- The customer accepts the validity of these GTC by clicking on the declaration “I have read and agree to the GTC”.
- The Tirol Experience offered by Infotainment is a leisure service within the meaning of Section 18(1)(10) FAGG, which is provided within a precisely specified period. The customer therefore has no right of withdrawal (§ 18 para. 1 no. 10 FAGG).
- Price and payment
- All prices quoted are in euros including VAT, but excluding shipping costs, unless otherwise stated.
- The prerequisite for claiming reduced prices is the correct entry of the necessary data in the entry form.
- If a discount is claimed, the customer must present an official photo ID at the entrance to the Tirol Experience and provide proof of eligibility for the discount.
- The customer authorizes Infotainment to debit the respective purchase price for the online tickets including shipping costs from the customer’s means of payment at the time of creating a customer account or when placing the respective order.
- Payment for the online tickets ordered is made using the payment methods offered by the payment provider, i.e. in particular by credit card, PayPal, instant bank transfer or prepayment. Other payment methods are not accepted.
- If a payment is charged back before the selected date, the online ticket becomes invalid.
- Access to the Tirol Experience
- Access to the Tirol Experience is only permitted with a valid ticket.
- The online ticket must be presented upon admission either in printed form or digitally (by presenting the QR code on a cell phone or other data carrier). Infotainment validates the ticket according to the technical conditions, e.g. manually, electronically or mechanically. Invalid or validated tickets do not entitle the holder to use services.
- The online ticket is only valid for the period (slot) agreed with the customer when purchasing the ticket. It is no longer possible to change the date after the contract has been concluded. Late redemption is not possible.
- Infotainment reserves the right to close the exhibition premises for safety reasons due to overcrowding.
- General provisions
- Austrian law applies exclusively to all legal relationships between Infotainment and the customer.
- Unless mandatory law provides otherwise, the place of jurisdiction is the competent court for the registered office of Infotainment (Innsbruck). The customer is also entitled to take legal action at his place of residence.
- The place of performance for the obligations arising from the contractual relationship is the registered office of Infotainment (Innsbruck).
Status: August 2023
